Privacy Statement

Privacy Statement

1. Introduction
CaseNine B.V. (“CaseNine,” “we,” “us”) respects the privacy of its customers and processes personal data with care and in accordance with the General Data Protection Regulation (GDPR).

This privacy statement describes how personal data is processed in connection with RevOpsScan services.

2. What data we process
As part of RevOpsScan, we may have access to data stored in:

• Salesforce CRM
• Salesforce Account Engagement (Pardot)

This may include, among other things:

• contact information
• company information
• sales and marketing data
• user information
• CRM Configurations and Metadata
• reports and process information

We process only the data necessary to provide our services.

3. Purposes of Processing
CaseNine processes data for:

• conducting RevOpsScan analyses;
• identifying inefficiencies, technical debt, and AI readiness;
• reporting and consulting;
• support and implementation purposes;
• improvement of services.

Data is not sold to third parties.

4. Legal Basis
We process personal data based on:

• performance of a contract;
• legitimate interest in improving business processes;
• compliance with legal obligations.

5. Use of Third-Party Services
RevOpsScan uses technology from Hubble (hubbl.com). CaseNine acts as a reseller and implementation partner.

In addition, data may be processed within:

• Salesforce CRM
• Salesforce Account Engagement (Pardot)

These parties may process personal data in accordance with their own privacy and security policies.

6. Storage and Security

1. Data is primarily stored within the customer's Salesforce environment.
2. CaseNine takes appropriate technical and organizational measures to protect data against loss, unauthorized access, or misuse.
3. Access to customer data is restricted to authorized employees and is limited solely to the provision of services.

7. Data Retention Periods
CaseNine does not retain data for longer than is necessary to provide its services or for as long as required by law.

Analysis results, reports, and project documentation may be retained for a reasonable business period for support and audit purposes.

8. Sharing of Data
CaseNine shares personal data exclusively:

• when this is necessary for the provision of services;
• with technology partners such as Salesforce or Hubble;
• when required by law.

9. Rights of Data Subjects
Data subjects have the right to:

• access personal data;
• correct data;
• to have data deleted;
• to object to the processing;
• to request data portability.

Requests can be submitted via info@revopsscan.com.

10. Cookies and Tracking
Where applicable, CaseNine’s websites may use cookies or tracking technology for analytics and marketing purposes. Further information on this is provided in a separate cookie policy.

11. Changes to
CaseNine reserves the right to amend this privacy statement. The most current version is published on the website.

12. Contact
CaseNine B.V.
Arnhemseweg 6
info@revopsscan.com
www.revopsscan.com